Refund policy

1.Return Period

You may request a return within 30 calendar days after the carrier records the order as delivered. To begin, email support@cloudsheetv.com with the order number, the item you wish to return, and the reason for the request. If the return is approved, we will provide instructions. The approved package must be sent within 7 calendar days after those instructions are issued.

2.Return Eligibility

To qualify for a return, the item must be unused, unmarked, and in resalable condition, with its original packaging, accessories, inserts, and any included components. For example, notebooks and planners must not contain writing or removed pages; writing and correction products must not show use; and desk organizers must not be damaged or altered after delivery.

A receipt, order confirmation, or other proof of purchase from https://cloudsheetv.com is required.

3.Items That Cannot Be Returned

The following items are not eligible for a change-of-mind return:

- Personalized, monogrammed, engraved, or otherwise custom-made products;
- Digital products or gift cards after delivery or activation;
- Products clearly marked “final sale” before purchase; and
- Items returned used, written in, incomplete, altered, or damaged for reasons not caused by us or the carrier.

These exclusions do not limit any right or remedy that cannot be excluded under applicable law.

4.Return Instructions and Address

Do not send a package until we approve the return. Approved returns must be securely packed and sent to:

430 W Muhammad Ali Blvd, Louisville, KY 40202, US.

Include the order number inside the package. We recommend using a trackable shipping service because the customer remains responsible for a change-of-mind return until it reaches us.

5.Return Shipping Costs

For a change-of-mind return, an accidental order, or selection of the wrong item, size, or color, the customer pays the return shipping cost. We do not charge a restocking fee.

If we sent the wrong item, the item arrived defective, or it was damaged in transit, contact us promptly. When the claim is confirmed, we will provide a prepaid return label or another no-cost solution. Do not discard the product or packaging until we finish reviewing the claim.

6.Refund Timing

Approved refunds will be issued to the original payment method within 6 business days after the return is received. A confirmation email will be sent once the refund is issued.

7.Damaged, Defective, Incorrect, or Missing Items

Inspect the order soon after delivery. Contact us within 7 calendar days after delivery if an item is damaged, defective, incorrect, or missing. Include the order number, a description of the issue, and clear photographs of the item, shipping carton, and label when applicable. We will review the information and provide an appropriate remedy, such as a replacement, refund, or return label, consistent with applicable law.

8.No Direct Exchanges

We do not process direct exchanges. If you want another item, color, or style, return the eligible original item under this Policy and place a separate new order. The new order is subject to current price and availability.

9.Order Cancellations

To request cancellation, email support@cloudsheetv.com within 24 hours after placing the order. A cancellation is possible only before the order is processed or transferred to the carrier. If the order has already shipped, it cannot be canceled; after delivery, you may request an eligible return under this Policy.

10.Shipping Address Changes

To request an address change, email support@cloudsheetv.com within 24 hours after placing the order. We cannot guarantee a change after fulfillment has begun, and we cannot reroute a package after carrier handoff.

11.Refused or Undeliverable Packages

If a package is returned to us because an address supplied at checkout was incomplete, inaccurate, unsupported, or refused, we will contact the customer. Any refund will be processed after the package returns and is inspected. A carrier charge caused by the incorrect address or refusal may be deducted only when allowed by law and supported by the carrier’s actual charge; we will disclose the amount before completing the refund.