Privacy Policy

1. Information Collected

Information you provide may include your name, billing and shipping addresses, email address, telephone number, account credentials, order details, product reviews, customer-service messages, return information, and payment-related details.

Information collected automatically may include your IP address, browser and device information, cookie identifiers, pages viewed, referring pages, interactions with the website, approximate location derived from an IP address, and information used for security, analytics, and fraud prevention.

HORIZON PACIFIC TRADING LLC may also receive information from Shopify, payment processors, delivery carriers, analytics providers, advertising partners, and other service providers when they support the store or a customer transaction.

2. Shopify’s Role in Data Collection and Processing

The online store is hosted by Shopify. Shopify provides the commerce platform, storefront, checkout, security, fraud-prevention, analytics, and related infrastructure that allow HORIZON PACIFIC TRADING LLC to sell products and operate the website. As a result, Shopify collects and processes personal information when you browse the store, use checkout, place an order, or interact with Shopify-supported features.

HORIZON PACIFIC TRADING LLC discloses personal information to Shopify as needed to provide the store and fulfill customer requests. Shopify may process that information in countries where Shopify or its service providers operate and may use certain information for purposes described in its own privacy documentation.

Payment information is processed by Shopify and the payment provider selected at checkout. HORIZON PACIFIC TRADING LLC does not receive or store a customer’s complete payment-card number.

3. How Uses Personal Information

Uses personal information to:

- Operate and improve the website;
- Create and manage customer accounts;
- Process payment and confirm orders;
- Pack, ship, track, and deliver purchases;
- Handle cancellations, returns, refunds, and customer-service requests;
- Detect fraud, abuse, security incidents, and technical problems;
- Maintain business, tax, accounting, and transaction records;
- Comply with legal obligations and enforce company policies;
- Measure website performance and understand how customers use the store;
- Send marketing messages when permitted and manage unsubscribe requests; and
- Personalize content or advertising where permitted by law and by your choices.

4. How Discloses Personal Information

HORIZON PACIFIC TRADING LLC may disclose personal information to Shopify; payment processors; fraud-prevention providers; carriers and logistics partners; website, hosting, analytics, marketing, and customer-support providers; professional advisers; and government authorities when legally required.

HORIZON PACIFIC TRADING LLC may also disclose information in connection with a merger, financing, sale, reorganization, or transfer of all or part of the business, subject to applicable law. HORIZON PACIFIC TRADING LLC does not disclose personal information merely because someone requests it; disclosures must support a legitimate business function, a customer request, or a legal requirement.

HORIZON PACIFIC TRADING LLC does not sell personal information for money. Certain uses of analytics or advertising technology may be treated as “selling,” “sharing,” or targeted advertising under some U.S. state privacy laws. Where those laws apply, you may request to opt out by contacting support@cloudsheetv.com or using the privacy-choice link made available on the website. Where legally required and technically detected, HORIZON PACIFIC TRADING LLC will also process a valid browser-based opt-out signal, such as Global Privacy Control.

5. Cookies and Similar Technologies

Cloudsheetv.com and Shopify use cookies, pixels, local storage, and similar technologies to keep the storefront and checkout working, remember selections, prevent fraud, measure performance, and, with the required choices or consent, support analytics or advertising.

You can control many cookies through your browser and any cookie or privacy settings presented on the website. Blocking essential cookies may prevent parts of the store or checkout from working correctly.

6. Marketing Communications

HORIZON PACIFIC TRADING LLC sends promotional email or text messages only as permitted by law. You can unsubscribe from marketing email by using the link in the message. You can opt out of marketing text messages by following the instructions in the message. Even after opting out of marketing, you may still receive non-promotional messages about an order, return, account, security issue, or policy update.

7. Data Retention

HORIZON PACIFIC TRADING LLC retains personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, fraud prevention, tax and accounting records, dispute resolution, and legal compliance. Retention periods vary according to the type of information and applicable obligations. HORIZON PACIFIC TRADING LLC then deletes, anonymizes, or securely disposes of information when reasonably possible.

8. Data Security

HORIZON PACIFIC TRADING LLC uses reasonable administrative, technical, and organizational measures designed to protect personal information. No online transmission or storage system can be guaranteed to be completely secure. Customers should use a unique password, protect account credentials, and contact support@cloudsheetv.com if they suspect unauthorized account activity.

9. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information; obtain a portable copy; limit certain uses of sensitive information; or opt out of certain sale, sharing, profiling, or targeted advertising. You may also have the right to appeal a response and to receive equal service without unlawful discrimination for exercising a privacy right.

To submit a request, email support@cloudsheetv.com with “Privacy Request” in the subject line. Describe the request and the email address associated with your interaction. HORIZON PACIFIC TRADING LLC may ask for information reasonably necessary to verify identity and authority. An authorized agent may submit a request where permitted by law, but HORIZON PACIFIC TRADING LLC may require proof of authorization and identity verification.

10. Children’s Privacy

cloudsheetv.com is not directed to children under 13, and HORIZON PACIFIC TRADING LLC does not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact support@cloudsheetv.com so HORIZON PACIFIC TRADING LLC can review and delete it when required.

11. External Links

The website may contain links to websites or services that HORIZON PACIFIC TRADING LLC does not operate. Their privacy practices are governed by their own policies. Review those policies before providing personal information to a third party.

12. Changes to This Privacy Policy

HORIZON PACIFIC TRADING LLC may update this Privacy Policy to reflect changes in business practices, services, or legal obligations. The revised version will appear on this page. Material changes will be communicated when required by law.