Shipping Policy

1.Shipping Area

We offer free standard shipping to eligible residential and commercial addresses across the United States. We do not currently accept or deliver orders to military addresses in the AA, AE, or AP regions, including associated APO, FPO, and DPO addresses. Orders submitted with an unsupported destination may be canceled and refunded.

2.Shipping Cost

Standard shipping is free for eligible U.S. orders. Any charge that applies to an optional service, if offered, will be displayed clearly at checkout before payment. We do not add an undisclosed shipping charge after an order is placed.

3.Daily Order Cutoff

Our daily order-processing cutoff is 6:00 PM (UTC-5), Monday through Friday. Orders placed after 6:00 PM (UTC-5), on a weekend, or on a public holiday are treated as received on the next business day.

4.Processing Time

Orders normally require 1–2 business days for payment confirmation, item preparation, quality checks, packing, and carrier handoff. Processing time begins on the first applicable business day after the order is accepted.

5.Shipping Time

After carrier pickup, standard shipping normally takes 4–7 business days.

Total Estimated Delivery Time

The total estimated time from order acceptance to delivery is 5–9 business days:

Processing: 1–2 business days
Shipping in transit: 4–7 business days
Total estimated delivery time: 5–9 business days

These are good-faith estimates, not guaranteed appointment dates. Severe weather, carrier interruptions, peak-season volume, natural disasters, incorrect addresses, or other events outside our reasonable control may cause a delay. We will share material delay information when it becomes available.

6.Carriers and Tracking

We work with established shipping providers, including UPS, FedEx, and reliable freight or logistics partners, to help deliver orders safely and dependably. The carrier used for a particular order may depend on the destination, package size, and service availability.

When tracking is available, we will send it to the email address provided at checkout after the order ships. Tracking activity may take up to 48 hours to appear after carrier pickup.

7.Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. To request a correction, contact support@cloudsheetv.com within 24 hours after placing the order. We will try to make the change, but an address cannot be changed after the package has been processed or transferred to the carrier. We are not responsible for a delivery problem caused by an inaccurate or incomplete address supplied by the customer.

8.Delivery Problems

If tracking shows no movement for an unusual period, the package arrives damaged, or the order is marked delivered but cannot be located, contact support@cloudsheetv.com promptly with the order number. Please first check the delivery location, household members, neighbors, and any notice left by the carrier. We will review the tracking information and, when appropriate, open an inquiry with the carrier.